Your Technology Concierge

Dear VLAN Asia Team, 

I would like to express our gratitude for the excellent service we have received from your team. Your prompt and professional responses to our needs have been truly impressive. 

A special thank you to Muhammad Adi Damanhury for his consistent and dedicated assistance. His support has made a significant positive impact on our experience. 

We appreciate your commitment to delivering outstanding support and look forward to continuing our collaboration. 

"Before subscribing M365, we having lots of problems with previous tenants which price are not reasonable with the package & low security level of the email which we received lots of complaints from customer that they received phishing emails from us especially regarding the payment with links. After reviewing and brainstorming with the management, we decided to direct subscribe with M365 Business which we believed more secured compared from our previous tenants and M365 is well known platform in the industry. 

After we subscribed M365, till today we only have 1 record of phishing email which I've sent to VLAN Support team to block the address. All the respond from email request efficiently answered and its help our operations team. 

The only things now that we still looking forward to exploring more functions that have been provided by M365 (VLAN Asia). "

"We have had the pleasure of working with VLAN Asia for our Microsoft 365 services and FortiGate firewall support, and their performance has been nothing short of outstanding.

The team (Adi & Christy) has displayed exceptional expertise in deploying and managing Microsoft 365 solutions, ensuring seamless integration and providing timely support whenever needed. The level of professionalism and dedication in managing our FortiGate firewall services (Uday) has given us peace of mind, knowing that our network security is in capable hands. Their prompt response to any issues, coupled with their proactive monitoring, has significantly improved our operational efficiency and security posture.

We highly recommend VLAN Asia to any organization looking for top-tier IT services and support. Their commitment to excellence truly sets them apart! 

Buying Process: The process was smooth and easy-going. The team provided clear explanations, making everything stress-free and giving me full confidence in my decisions. 

Setup and Implementation: The setup of Microsoft 365 was seamless. Special thanks to Kishan from technical support—his efficiency and expertise ensured everything was up and running quickly. 

After-Sales Support: Even without subscribing to your support services, the team has been incredibly genuine and proactive in helping me. A big thank you to Syaiful for his friendly and caring attitude—it’s a big reason I look forward to continuing my relationship with VLAN Asia. 

"VLAN Technology has aided us to digitalise our internal technical support process with Zendesk which has successfully allowing us to assist our support staff to successfully track and respond to every query concisely and on a timely basis. It allowed us to scale our support centre easily."