vacancies

Systems Support Engineer II

Support Engineer are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include:

WHAT does an IT technical support officers do:
  1. Assess current day to day tasks to refine daily operations. Perform sanity checks with tasks on:
    • Installing and configuring computer hardware operating systems and applications;
      monitoring and maintaining computer systems and networks;
    • troubleshooting system and network problems and diagnosing and solving hardware or software faults, this includes replacing parts as required;
    • setting up new users’ accounts and profiles and dealing with password issues;
    • providing external & internal client support, including procedural documentation and relevant reports;
  2. Research into possible systems or implementations that will improve daily operations by testing and evaluating new technology;
  3. Roll out and enforce change and supporting the roll-out of new application
HOW does the IT technical support officers do their work? By:
  1. Responding within to client tickets and internal call outs within the stipulated time.
  2. Prioritizing and managing cases of the assigned clients
  3. Following diagrams and written instructions to repair a fault or set up a system;
  4. Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  5. Working continuously on a task until completion (or referral to third parties, if appropriate);
  6. Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
REQUIREMENTS
  1. Understand the basics of LAN, WAN and Firewalls
  2. Understand the basics of desktop and server setup/maintenance
  3. Good communication skills (mainly English)
  4. Preference is to have at least MCSE/MCSA and Microsoft server
  5. Need to travel to be onsite at client place in Klang valley

2+ years of experience.

adminSystems Support Engineer II
read more

Systems Support Engineer I

Support Engineer are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include:

WHAT does an IT technical support officers do:
  1. Assess current day to day tasks to refine daily operations. Perform sanity checks with tasks on:
    • Installing and configuring computer hardware operating systems and applications;
      monitoring and maintaining computer systems and networks;
    • troubleshooting system and network problems and diagnosing and solving hardware or software faults, this includes replacing parts as required;
    • setting up new users’ accounts and profiles and dealing with password issues;
    • providing external & internal client support, including procedural documentation and relevant reports;
  2. Research into possible systems or implementations that will improve daily operations by testing and evaluating new technology;
  3. Roll out and enforce change and supporting the roll-out of new application
HOW does the IT technical support officers do their work? By:
  1. Responding within to client tickets and internal call outs within the stipulated time.
  2. Prioritizing and managing cases of the assigned clients
  3. Following diagrams and written instructions to repair a fault or set up a system;
  4. Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  5. Working continuously on a task until completion (or referral to third parties, if appropriate);
  6. Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
REQUIREMENTS
  1. Understand the basics of LAN, WAN and Firewalls
  2. Understand the basics of desktop and server setup/maintenance
  3. Good communication skills (mainly English)
  4. Preference is to have at least MCSE/MCSA and Microsoft server
  5. Need to travel to be onsite at client place in Klang valley

Fresh graduates/Entry levels.

adminSystems Support Engineer I
read more

Sales Executive and Senior Sales Executive

  1. New Business Development
    • Prospect for potential new clients and turn this into increased business.
    • Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
    • Meet potential clients by growing, maintaining, and leveraging your network.
    • Identify potential clients, and the decision makers within the client organization.
    • Research and build relationships with new clients.
    • Set up meetings between client decision makers and company’s practice leaders/Principals.
    • Plan approaches, pitches, sales presentations, quotations and proposal. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
    • Participate in pricing the solution/service.
    • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
    • Use a variety of styles to persuade or negotiate appropriately.
    • Present an image that mirrors that of the client.
  2. Client Retention
    • Present new products and services and enhance existing relationships.
    • Work with technical staff and other internal colleagues to meet customer needs.
    • Arrange and participate in internal and external client debriefs.
  3. Management Accountability and Research
    • Submit weekly progress reports and ensure data is accurate.
    • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
    • Forecast sales targets and ensure they are met.
    • Track and record activity on accounts and help to close deals to meet these targets.
    • Work in ensuring that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
    • Ensure all team members represent the company in the best light.
    • Research and develop a thorough understanding of the company’s people and capabilities.
    • Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
adminSales Executive and Senior Sales Executive
read more